Refund policy

All refund requests must be submitted to Support@whitestoneoysters.com

Make sure you inspect your product upon delivery and let us know via email if there is an issue. make sure to include an image of the damage if applicable. We must hear from you the same day the product is delivered to be eligible for compensation regarding product damage. 

The following reasons are covered under our refund policy:

• Items damaged in transit, not related to carrier handling
• Incorrect or missing items

Resolutions to reported issues may include replacement of the product in question, digital gift card to be applied to a future order, or a partial/full refund.

The following reasons are not covered under our refund policy:

• Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
• Late delivery due to incorrect address or customer input error
• Inability to retrieve your order on the delivery date, resulting in inedible shellfish or damage to product
• We will not assume any responsibility for any seafood that becomes inedible due to a failure to follow instructions (in the package or on our website) by the recipient, nor any lost or stolen packages once the seafood is delivered

All refund requests must be sent to support@whitestoneoysters.com the day the product is received for consideration.  We will then notify you of the status of your claim.  Refund requests submitted beyond the day of delivery will not be approved. Packages should be inspected upon delivery. 

If your request is approved the solution may be a re-shipment, digital gift card or partial/full refund. 

There are a few things for which we don’t offer compensation: inability to shuck oysters properly; harmless, naturally occurring environmental factors; failure to open, inspect, and properly store your order upon delivery, resulting in melted gels and spoiled seafood.